1. Introduction

BeeSure HR Ltd is committed to providing a high quality service to all clients. When something goes wrong, we need you to tell us about it. This allows us to put things right and to improve our service for others in the future.

2. Making a complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use the information from investigating them to help us improve. All complaints are treated in confidence.

3. How you can make a complaimt

You can complain by:

Email: hello@beesurehr.co.uk

Post: BeeSure HR Ltd, 4B Evolution, Wynyard Business Park, Billingham, County Durham. TS22 5TB

Telephone: 01642 071400

Where appropriate, we may ask you to provide further details in writing following an initial telephone conversation.

4. How we handle complaints

Sophie Dodgson, Managing Director, will review all complaints personally. We will acknowledge your complaint within 5 working days and confirm the contact details of the person handling it. We will keep you informed throughout. We aim to complete all complaints within 28 working days unless we agree a different timescale with you.

5. Time limits

You should register a complaint as soon as possible after the event occurred. If you complain more than twelve months later, we may not be able to investigate properly. Consideration will be given to whether you had good reason for not complaining sooner and whether it remains possible to investigate effectively and fairly.

6. If you are unhappy with the result

If you remain unsatisfied, please contact us again and we will arrange for the complaint to be reviewed afresh with fresh eyes. We will write to you within 28 days of receiving your request for a review, confirming our final position and explaining our reasons.

7. Data protection complaints

If your complaint relates to how we have handled your personal data, please refer to our separate Data Protection Complaints Policy, available at [link to policy on website].

8. If you are still unhappy

If you remain dissatisfied following our internal review, you may refer the matter to one of the following, depending on the nature of your complaint:

For employment-related disputes: ACAS (Advisory, Conciliation and Arbitration Service) acas.org.uk | 0300 123 1100

For general commercial disputes: The Small Business Commissioner smallbusinesscommissioner.gov.uk | 0121 695 7770

For data protection complaints: The Information Commissioner’s Office ico.org.uk/make-a-complaint | 0303 123 1113